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Terms and Conditions

Poodly Care Group (www.poodly.co.uk) is an online marketplace that enables pet owners and pet lovers to create a good connection in the interest and wellbeing of their pets. Through this connection, pet lovers are able to provide their services in their own homes or in the homes of pet owners. Being a member or a user of this site obliges you to adhere to the company’s terms and conditions. The outlined terms and conditions have a legal binding between you (user or member) and Poodly Care Group and will direct you as to how to use the site and its content properly. The company has no obligation to provide any information to users or members who refuse to agree to the terms and agreement.

Poodly Care Group prohibits the use of this site by members who are below 16 years of age therefore anyone who uses this site automatically agrees to be of the said age.

THE MAIN PURPOSE OF THIS SITE IS TO CREATE AN ENVIRONMENT WHERE HOSTS/SITTERS PROVIDE THEIR SERVICES FOR CLIENTS (PET OWNERS) IN THE BEST WAY. THIS PROCESS IS ACHIEVED THROUGH BOOKING AND RESERVATION. CLIENTS WHO ARE IN NEED OF SITTERS’ BOOK OR RESERVE THE SERVICES OF THE SITTER AND UPON SUCH BOOKING BOTH PARTIES COME TO AN AGREEMENT WHICH THEY BOTH ARE COMFORTABLE WITH. IT MUST BE NOTED AND UNDERSTOOD THAT POODLY CARE GROUP PLAYS NO PART IN ANY AGREEMENT TAKEN BETWEEN BOTH PARTIES. WE THEREFORE WON’T BE HELD ACCOUNTABLE FOR THE RESULTS OF ANY CONTRACT OR AGREEMENT MADE BETWEEN A SITTER/ HOST AND A CLIENT. AS WE ARE NOT AN AGENCY OR INSURER WE WILL TAKE NO RESPONSIBILITY FOR THE BEHAVIOUR AND ACTIONS OF ANY PETS, SITTER/HOST, CLIENTS, MEMBERS AND USERS OF THE SITE. POODLY CARE GROUP HAS NO CONTROL OVER THEM THEREFORE WE DISCLAIM ALL LIABILITY IN THIS SENSE. THE OUTLINED TERMS AND CONDITION AFFECT CLIENTS AND HOST/SITTERS IN DIFFERENT WAYS, WE THEREFORE ADVICE YOU TO READ THEM CAREFULLY AND ATTENTIVELY.

Access and Conformity

Any individual who decides to use this site automatically agrees to adhere to the terms and conditions regulating the site and therefore tied up with it no matter your area of abode. You agree and accept that the company (Poodly Care Group) has the privilege to amend these rules which ever period we deem appropriate. Users and members accept to look out for any amendment in future as its implementation takes place right away.

How does our site work?

One of the main purposes of this site is to assist pet sitters and pet owners (clients) in their daily booking and reservation process. This process creates a conducive atmosphere for both parties where they are able to communicate and come to an agreement. The site allows non registered members to look up for listing in any location suitable to them but cannot book or make a reservation until they have registered on the site.
AS EMPHASISED EARLIER POODLY CARE GROUP HAS NO POWER OR CONTROL OVER THE CONTENT OF ANY SITTERS LISTING, NEITHER DO WE HAVE CONTROL OVER THEIR QUALITY, LEGALITY OR CONDITION OF SERVICES PROVIDED BY THE HOST/SITTERS. WE WILL TAKE NO RESPONSIBILITY FOR THE OUTCOME OF ANY BOOKING BY SITTERS AND THEREFORE DISCLAIM ALL LIABILITY ASSOCIATED WITH ANY SERVICES PROVIDED BY SITTERS. SITTERS WILL BE HELD ACCOUNTABLE FOR THE CONSEQUENCE OF ANY BOOKING DONE.

Registration

BE A SITTER/HOST OR A CLIENT (MEMBER) OF THIS SITE YOU WILL NEED TO BE REGISTERED WITH POODLY CARE GROUP. YOU ARE EXPECTED TO PROVIDE ALL ACCURATE AND CURRENT INFORMATION NEEDED BY THE SITE IN ORDER TO ESTABLISH YOUR IDENTITY. WE MIGHT CONTACT YOU BY EMAIL IF WE FIND YOUR INFORMATION TO BE INCOMPLETE OR INACCURATE. WE MAY ALSO BE COMPELLED TO TERMINATE YOUR REGISTRATION IF YOU SEEM NOT TO BE WILLING TO PROVIDE ACCURATE INFORMATION ABOUT YOURSELF. YOUR REGISTRATION WILL AUTOMATICALLY BE TERMINATED WHEN YOU ARE UNDER 16 YEARS OF AGE. MEMBERS HAVE NO RIGHT TO QUESTION OUR DECISION TO TERMINATE ANY ACCOUNT AS WE ARE UNDER NO OBLIGATION TO GIVE ANY EXPLANATION.

Bookings

As a sitter, you have to create an account with us and with that account you will be able to manage your own bookings and listing. This process requires you to answer various questions that pet owners would like to know. These questions normally include the services you provide, your place of abode, availability and pricing which will be made public. Depending on the information provided on your account and listing pet owners will be able to book your services. You are suppose to maintain the prices provided on your listing and not alter it once your services has been booked by a pet owner. Poodly Care Group reserve the right to edit or remove the alteration with or without prior notice.

Obligations for sitters

As a sitter you agree and accept that you are solely responsible for all the contents of listing you submit/ post and that you will make sure none of your listings and services are in contrary to the terms and conditions of Poodly Care Group. You should in no circumstance breach any agreement you make with pet owners and should make it a point to comply with any existing laws concerning the treatment of animals.

Obtaining permit, licenses and other documentation for any services is solely in the hands of the sitter. As you are the bearer of this responsibility we will not be accountable for any sitter’s failure to obtain all relevant permission or licenses before the commencement of any services. As we are neither an insurer nor an agent for sitters we play no part in any agreement entered between sitters and pet owners.

We are a body that serves as a limited authorised agent who receives payment from pet owners on behalf of pet sitters and further transfer payment to the host/sitter. As a pet sitter you agree and accept that you will be held accountable for the results of any action of yours.

Pet sitters are advised to obtain a proper insurance for their services and abreast themselves with details of the terms and conditions of the insurance policy they have. We suggest you inquire from your insurance providers if your policy covers every activity of pet care services you provide for. As Poodly Care Group insurance serves as a secondary insurance to your main insurance as a service provider we recommend you make your insurance providers fully aware of the service activities and other circumstances surrounding your work.
Every sitter is expected to be medically fit .

You must have the proper license, approval and authorization to provide necessary pick up and drop off services or transportation in terms of emergency.

Poodly Care group will not be responsible for the provision of any medical treatment for sitters and individual who obtain any form of injury from guest pet in the course of their services. Therefore we at no point will reimburse the cost incurred from the medical bills, transportation or loss of wages in this case. The sitter agrees to take responsibility for any individual who are with them at the time of hosting any pet. We will not be held accountable for any form of injury inflict on them during the stay of a guest dog as they are not deemed to be a “third party “ in our insurance policy.

Property damage by guest pets

Sitters on this site agree and accept that under no circumstance will they demand any form of reimbursement from us or from pet owners for the damage of any property or belongings caused by the any pet during their stay with them.

Endorsement

Poodly Care Group is under no obligation to endorse any sitter or the services they offer. Even though we request every member to produce accurate information during their registration, we do not make any attempt to confirm each member’s supposed identity. We will therefore not be held accountable for any negative outcome from any communication between members or their pets.

As a member of this site you agree not to involve Poodly Care Group in any legal action you decide to take against any member of this site as a result of damage or any form of misunderstanding. You should not try to impose any liability or legal claim on us. We strongly advise members to always have a strong, direct and clear communication between each other concerning any demand before going ahead with any bookings.

Refusal to take back your pet

As a pet owner you agree and accept that in the event where you refuse to go back for your pet(s) after the expiration of the booking date, Poodly Care Group has the right to place the pet in foster care or shelter and make the authorities aware of the situation. When that happens you agree to be responsible for the reimbursement of any cost accrued to us.

Information on our site

Even though we try to preserve the accuracy and integrity of all the information on our site, we cannot guarantee its wholeness. There might be some omissions, inconsistencies, typographical errors, inaccuracies, unauthorised deletion or alteration by some external individuals which we might not be aware of. In the course of your browsing please feel free to contact us if you think or suspect any of the information on the website has been inaccurate or has been tempered with.

Your details and pictures

Your information includes the details and the photos you provide on your profile and to other members of the site. Even though you are solely responsible for the information provided you agree and accept to grant Poodly Care Group a non-exclusive, royal free, irrevocable, sub-licensable right to exercise all copyright, and publicity right in any existing media.

Financial terms

The existing number of sitters on our website enable us arrange all the services that sitters have to offer pet owners. These services include dog walking, dog boarding, dog daycare and other services that the sitter might provide. Sitters are allowed to create listing and manage their booking. In the process of doing so, you will be asked in depth information about yourself, your residence and pets. You are allowed to set your own pricing terms provided you don’t go contrary to the terms and conditions of Poodly Care Group. We have the right and might be compelled to cancel any booking that does not meet our requirement for pricing. In the event of this happening, the pet owner will be fully refunded of any money paid.Poodly Care Group charges 15% commission on any bookings undertaken by sitters. This money is used for the maintenance of the site and other administrative services. Being a sitter of this site you agree and accept that all of your initial and upcoming bookings with pet owners of this site will be done via the site. All charges and payments are made in the British Pound Sterling. All payments are done through Poodly Care Group thereafter we transfer sitters payments into their respective accounts. When a booking is submitted we will verify the member’s credit card and keep it safe in their account. Sitters must note that once a booking request is made you have to accept or decline as soon as possible, else the request will be terminated/cancelled. Additionally we reserve the right to cancel bookings of any member who has not made proper payments.

In the event where a pet pick up date from sitter is extended, Poodly Care Group will continue to charge the fee that was agreed between the pet owner and the sitter until the pet owner goes for his/her pet. After the end of the services, sitters may opt for payment through paypal or by cheque. Payment will normally be done within two working days. Each sitter therefore appoints Poodly Care Group as their agent only for the purpose of collecting payments on their behalf.

Employment and tax service

Poodly Care Group is not an employment service so we should not be seen as an employer of any sitter. it is therefore expected of all sitters to sort out their own taxes and no count on us to perform that duty for them. We will not assume any responsibility when you are caught by the law for evading tax.